Work with us

About the Company:

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

Summary:

As a Customer Support Representative (Tier 2), you will play a vital role in resolving complex customer issues, identifying broader system challenges, and creating knowledge resources. You will also be responsible for escalating issues according to established procedures. We are looking for a motivated individual who is passionate about helping others and continuously strives to elevate the customer experience.

Main Duties & Responsibilities:

• Case Management & Channel Support: Collaborate with your team to ensure seamless coverage across all support channels. Oversee customer cases and incoming calls, ensuring smooth and timely escalations between support tiers.
• Remote Servicing: Provide efficient, remote assistance to external customers, including seamless replacement of hardware as needed.
• Defects and Problem Management: Identify and document recurring issues by creating detailed problem tickets. Collaborate with product and engineering to address these issues through regular communication.
• Agent Workflow Optimization: Continuously seek opportunities to streamline agent workflows for case management. Identify areas for improvement, establish best practices to enhance efficiency, and provide training to team members on these workflows.

Key Success Characteristics:

• Passionate advocate for improving the customer experience.
• Adaptable to evolving processes and products, with a continuous drive to learn and contribute ideas.
• Strong team player who prioritizes collaboration and effective communication.
• Capable of thriving in a dynamic, fast-paced environment with shifting requirements.
• Exercises sound judgment within established procedures to create effective resolutions and action plans.
• Highly attentive to detail and dedicated to managing issues through full resolution.
• Familiarity with CRM and ticketing systems, especially Salesforce Service Cloud.
• Strong organizational and time management skills, with excellent written and verbal communication.
• Spanish speaking is preferred but not required. 

Required Qualifications:

• 2+ years of experience in technical support within the high-tech or consumer electronics industries.
• A high school diploma with relevant work experience in high-tech or consumer electronics or an associate degree is preferred.

Working Conditions & Requirements:

• Consistent and reliable attendance is essential.
• Ability to sit or stand at a desk for an 8-hour shift, perform computer-based work, and participate in virtual meetings.
• Quiet work environment with minimal background noise or interruptions.
• Internet access with minimum download speeds of 100 Mbps.
• Occasional travel may be required for business purposes (by car, air, or other means).
• Flexibility to work assigned shifts within the hours of 7 am to 7 pm MST.

Please note:  Ambient, Inc. reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.

#ambient #no-promote

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About Ambient

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

Summary 

As the content marketing lead, you’ll play a pivotal role in establishing Ambient as a well-known and authoritative brand for B2B audiences in multifamily. You will be responsible for owning and executing a content strategy that focuses on enabling and scaling our full-funnel marketing efforts, including ABM. As a senior individual contributor, you’ll be responsible for the creation and distribution of impactful, conversion-focused content that supports marketing initiatives throughout the buyer’s journey. 

This is a unique time to join Ambient as we have some important challenges ahead of us. Content marketing will play a big part in this. If you’re looking for a role with significant ownership and visibility, we’d love to hear from you! 

Responsibilities

• Strategy development: Develop full-funnel content marketing strategies and editorial plans that reinforce our brand positioning and achieve awareness and engagement goals across email, social, blog, web and events 
• Content creation and optimization: Drive production, reporting and optimization of content that engage target accounts and optimize ABM outcomes through direct outreach, email campaigns, social media, paid ads and website landing pages 
• Sales enablement support: Create content in collaboration with sales, product marketing and creative teams that supports different stages across the sales funnel, including whitepapers, one-pagers and case studies
• Event content strategy and production: Create compelling event assets such as awareness emails and follow up guides that align with event objectives and support post-event engagement
• Web content management: Create and optimize website copy and landing pages in collaboration with development, design, and product marketing to enhance prospect engagement and drive sales conversions
• Scaling content production: Identify opportunities to repurpose and scale content across different channels and formats, ensuring that messaging remains consistent while adapting to specific audience needs
• Content editing: Serve as editor for communication content created in-house and through freelancers, supporting execution of campaigns across paid media, SEO, SEM and ABM
• Performance measurement and reporting: Analyze performance data and feedback to drive improvements and ensure that content effectiveness is linked to business outcomes

Qualifications 

• 7+ years of content strategy and execution experience (some experience with multifamily or smart home technology is a bonus, but not required!)
• Experience creating content that accurately reflects a consistent brand voice and tone 
• Experience creating emails and pulling reporting from Hubspot 
• Experience with site analytics tools like Google Analytics, Google Search Console, and Hotjar
• Proficiency with SEO best practices and experience using SEO-related tools including, but not limited to, SEMRush, BrightEdge, etc.
• Strong understanding of digital marketing fundamentals and content best practices 
• Ability and willingness to travel twice per quarter

Success Characteristics 

• Dedicated to achieving an exceptionally high-bar in content quality and business impact   
• Relentless curiosity about our customer and their needs across the purchase journey  
• Demonstrated ability in maintaining consistent brand tone of voice and look and feel 
• Demonstrated effectiveness in clearly communicating goals, progress, and outcomes regularly to key stakeholders, driving transparency and accountability
• Proven track record working in partnership with creative, development, sales, product marketing, and growth marketing teams
• Demonstrated ability to manage multiple projects simultaneously with a strong attention to detail and maintaining quality and deadlines
• Ability to navigate under ambiguity, with passion for a test and learn approach to decision-making 

#ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About Ambient

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

Overview

We’re looking for an experienced Engineering Manager for the Resident Team at Ambient. You'll be helping us build software and solve problems at the intersection of software and devices. You’ll be expected to manage, mentor, and guide software engineers across different technical disciplines. In addition, you will be the bridge across multiple different teams and projects, making sure our efforts are on track and processes are running smoothly.

You'll have access to our Draper, UT office, and be expected to work at least 1 day per week in this location.

If you’ve got proven experience as an Engineering Manager, are comfortable with a bit of ambiguity and small-to-medium size software engineering teams, and are curious about the smart apartments space, we’d love to hear from you!

Responsibilities

• Directly manage an engineering team of 8-12 software engineers spanning different applications engineering disciplines (including front end, back end, and mobile)
• Guide and coach engineers, providing day-to-day support in their work and longer-term career guidance and mentorship
• Manage projects for your team and act as the bridge across multiple groups including software engineering, mobile, product design, quality engineering, operations, and other business teams 
• Make sure tickets are being completed and lead the SDLC process as needed
• Contribute to learning and knowledge sharing efforts in training and forum style meetings, depending on the context
• Keep project statuses up to date in Jira and Productboard, and maintain all relevant documentation in Google Docs and Notion

Requirements

• Prior experience as an Engineering Manager, having led teams of at least eight or more engineers across more than one engineering discipline (ideally in a similarly sized startup or small-to-medium sized technology company)
• A background in hands-on software development, preferably as a backend / platform engineer
• Ability to manage multiple projects simultaneously, with the capacity to determine priorities and quickly respond to updates while continuing to provide accurate timelines
• Deep enough technical knowledge to understand how a system works along with the ability to communicate effectively across technical and non-technical teams
• Experience with standard project management tools (we use Jira and Productboard) and platforms for documentation (we use Notion and Google Docs)
• Clear and concise communication skills, with the ability and confidence to navigate across multiple different teams and types of subject matter
• Comfortable taking ambiguous and potential unclear problems and breaking them down into actionable steps
• A high level of interest in and curiosity for the smart home and smart apartments space

Great to have, but not required:

• Experience with Python and/or Golang (our primary languages)
• Experience with our particular set of project management tools, Jira and Productboard
• IoT experience with protocols like Zigbee and Z-Wave
• Experience with design tools like Figma
• Experience with quality tracking software (we use Testrails)

#ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About Ambient

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

About The Role

We’re looking for a Senior Android Developer to join our team. You’ll primarily work on our Android app, but will occasionally stretch into some iOS work as well. These apps enable all of our multifamily residents to control the devices in their units, so the direct impact you’ll have on our users is substantial. You'll have access to our Draper, UT office, and be able to work from there on a flexible schedule.

The ideal candidate is someone who has deep Android development experience and can provide meaningful, technical leadership in this area, while being flexible enough to dive into other mobile development and architecture areas as needed.

At Ambient, we look for strategic thinkers and creative problem solvers with a bias for execution. The team is highly collaborative, with all members making a large impact, regardless of seniority. 

 Responsibilities

• Develop and deliver new product features for our Android applications (with some work on iOS as needed)
• Improve mobile engineering processes and tools to increase team effectiveness
• Provide technical leadership and help drive projects forward
• Work across and collaborate with other technical and business teams
• Promote robust and maintainable code, clear documentation, and deliver high quality work

Qualifications

• 5+ years of native Android application development experience, along with some iOS development experience
• Strong proficiency with Kotlin in an Android development environment, along with the ability to work in Swift on iOS
• Experience working in a Senior, Staff or Lead role, where you've been expected to provide hands-on technical leadership
• Experience with both jetpack-compose as well as traditional layout modeling
• The ability to work independently and capacity to mentor more junior team members 
• Experience in mobile design patterns (MVVM), building mobile frameworks / SDKs, building custom UX widgets and optimizing apps for performance
• Experience with REST architecture for web services
• A deep understanding of computer science and software engineering fundamentals
• Ability to quickly iterate without compromising on quality

#ambient #no-promote

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About Ambient

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

About The Role

We’re looking for a Senior Android Developer to join our team. You’ll primarily work on our Android app, but will occasionally stretch into some iOS work as well. These apps enable all of our multifamily residents to control the devices in their units, so the direct impact you’ll have on our users is substantial. 

The ideal candidate is someone who has deep Android development experience and can provide meaningful, technical leadership in this area, while being flexible enough to dive into other mobile development and architecture areas as needed.

At Ambient, we look for strategic thinkers and creative problem solvers with a bias for execution. The team is highly collaborative, with all members making a large impact, regardless of seniority.

 Responsibilities

• Develop and deliver new product features for our Android applications (with some work on iOS as needed)
• Improve mobile engineering processes and tools to increase team effectiveness
• Provide technical leadership and help drive projects forward
• Work across and collaborate with other technical and business teams
• Promote robust and maintainable code, clear documentation, and deliver high quality work

Qualifications

• 5+ years of native Android application development experience, along with some iOS development experience
• Strong proficiency with Kotlin in an Android development environment, along with the ability to work in Swift on iOS
• Experience working in a Senior, Staff or Lead role, where you've been expected to provide hands-on technical leadership
• Experience with both jetpack-compose as well as traditional layout modeling
• The ability to work independently and capacity to mentor more junior team members 
• Experience in mobile design patterns (MVVM), building mobile frameworks / SDKs, building custom UX widgets and optimizing apps for performance
• Experience with REST architecture for web services
• A deep understanding of computer science and software engineering fundamentals
• Ability to quickly iterate without compromising on quality

#ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About The Company:

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

About The Role:

We're looking for a Senior Backend Engineer to join our engineering team. In this role, you’ll be helping us open up the capabilities of our platform by working on integrations across the smart home and property management space. These are complex problems to solve, and we’re excited about the road ahead of us. You'll have access to our Draper, UT office, and be able to work from there on a flexible schedule.

We look for strategic thinkers and creative problem solvers with a bias for execution. We’ll expect you to contribute code as well as product and feature ideas from the get-go.

Our technology stack features languages like Python and Golang combined with technologies like AWS SNS, Lambda and EKS to allow us to gain data integrity across the platform. We also use intuitive database solutions such as Postgres. 

Responsibilities:

• Program; mostly in Python (and a bit of Golang)
• Architect, design, and implement services including the core API, backend data processing, and vendor integrations.
• Own the full lifecycle of development including design, prototyping, testing, release, and deployment
• Interact directly with other engineering and product teams
• Automate testing of the code you contribute
• Review pull requests on a daily basis

Qualifications:

• Strong understanding of Python and proficiency in various Python libraries and frameworks
• Experience with distributed systems
• Prior experience in a true Senior Software Engineering role (i.e. a high-level of proficiency in your area, the ability to work independently and capacity to mentor more junior team members) 
• Solid experience with integrations and the ability to quickly get up to speed on on new APIs
• A deep understanding of computer science and software engineering fundamentals
• A preference for simple yet fully functional and extensible solutions
• Ability to quickly iterate without compromising on quality

Great to have, but not required:

• Experience with FastAPI and Pydantic
• Experience with Golang
• Experience with Docker, Kafka and AWS services (EKS, Lambda, IoT, etc.)
• Data storage-related experience or familiarity with PostgreSQL

#ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About The Company:

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

About The Role:

We're looking for a Senior Backend Engineer to join our engineering team. In this role, you’ll be helping us open up the capabilities of our platform by working on integrations across the smart home and property management space. These are complex problems to solve, and we’re excited about the road ahead of us. 

We look for strategic thinkers and creative problem solvers with a bias for execution. We’ll expect you to contribute code as well as product and feature ideas from the get-go.

Our technology stack features languages like Python and Golang combined with technologies like AWS SNS, Lambda and EKS to allow us to gain data integrity across the platform. We also use intuitive database solutions such as Postgres. 

Responsibilities:

• Program; mostly in Python (and a bit of Golang)
• Architect, design, and implement services including the core API, backend data processing, and vendor integrations.
• Own the full lifecycle of development including design, prototyping, testing, release, and deployment
• Interact directly with other engineering and product teams
• Automate testing of the code you contribute
• Review pull requests on a daily basis

Qualifications:

• Strong understanding of Python and proficiency in various Python libraries and frameworks
• Experience with distributed systems
• Prior experience in a true Senior Software Engineering role (i.e. a high-level of proficiency in your area, the ability to work independently and capacity to mentor more junior team members) 
• Solid experience with integrations and the ability to quickly get up to speed on on new APIs
• A deep understanding of computer science and software engineering fundamentals
• A preference for simple yet fully functional and extensible solutions
• Ability to quickly iterate without compromising on quality

Great to have, but not required:

• Experience with FastAPI and Pydantic
• Experience with Golang
• Experience with Docker, Kafka and AWS services (EKS, Lambda, IoT, etc.)
• Data storage-related experience or familiarity with PostgreSQL

#ambient #no-promote

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.