Work with us

About the Company

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

 

Overview

We’re looking for an Engineering Manager to lead the Resident Team at Ambient — the team responsible for the software that powers how residents interact with smart devices in their homes. From locks and thermostats to light switches, the work your team does will directly shape the everyday experience of residents in Ambient-powered communities.

This is a high-impact role for a hands-on leader who combines deep technical expertise with strong people management skills. You’ll be responsible for mentoring engineers across multiple disciplines, guiding architectural decisions, and ensuring execution stays aligned with product goals. You’ll also act as a connective force across product, design, quality, and operations to keep projects on track and communication clear.

We value strategic thinkers and creative problem solvers — leaders who can work through ambiguity while elevating both the people and the systems they manage. If you’re excited to lead a mission-critical team at the intersection of software and devices, we’d love to hear from you.

 

Responsibilities

• Build a high-performance and delivery-oriented team with a high bar for technical deliverables, velocity and ownership
• Influence architectural direction and technical decision-making across your domain
• Collaborate closely with Product Management, Design, Quality, DevOps and others teams to to define and deliver a clear, outcomes-focused roadmap
• Ensure project execution follows agile best practices, with strong technical documentation and project tracking using tools like Jira, Productboard, and Confluence
• Present team roadmap, progress and risks to Product and Engineering leadership
• Hire, coach, and grow engineers across levels—from early-career to senior talent—fostering career growth and technical excellence
• Champion a strong culture of engineering excellence, inclusion, and accountability
• Own the long-term technical health of your systems, including scalability, observability, and tech debt management
• Contribute to organizational learning and knowledge sharing through training and mentorship in internal forums

 

Qualifications

• 3+ years experience leading high-performing engineering teams as a first-line manager
• 8-10+ years of hands-on experience building and scaling large scale distributed systems
• Proven ability to deliver multiple projects simultaneously using agile practices in fast-paced environments
• Experience managing teams of 6-10+ engineers across frontend, backend, and mobile
• Strong track record of setting high engineering standards in code quality, observability, and engineering excellence
• Skilled in driving team execution amid ambiguity, tight deadlines, and evolving priorities
• Strong communicator who can influence technical and non-technical stakeholders
• Demonstrated experience in hiring, developing, and retaining engineering talent
• Deep understanding of cloud infrastructure (ideally AWS) and modern system design patterns for scalability and resilience
• Proficiency with product development and collaboration tools (e.g., Jira, Productboard, Confluence, Google Docs, Figma, Testrails)
• Formal education in a technical discipline (BS/MS), or equivalent practical experience
• Passion for the smart home and smart apartment space, with curiosity for the evolving technology landscape
• Proficiency in Python and/or Golang preferred
• Nice-to-have: Exposure to IoT technologies or device protocols like Zigbee or Z-Wave

#ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About the Company

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

 

Overview

We’re looking for an Engineering Manager to lead the Resident Team at Ambient — the team responsible for the software that powers how residents interact with smart devices in their homes. From locks and thermostats to light switches, the work your team does will directly shape the everyday experience of residents in Ambient-powered communities.

This is a high-impact role for a hands-on leader who combines deep technical expertise with strong people management skills. You’ll be responsible for mentoring engineers across multiple disciplines, guiding architectural decisions, and ensuring execution stays aligned with product goals. You’ll also act as a connective force across product, design, quality, and operations to keep projects on track and communication clear.

We value strategic thinkers and creative problem solvers — leaders who can work through ambiguity while elevating both the people and the systems they manage. If you’re excited to lead a mission-critical team at the intersection of software and devices, we’d love to hear from you.

 

Responsibilities

• Build a high-performance and delivery-oriented team with a high bar for technical deliverables, velocity and ownership
• Influence architectural direction and technical decision-making across your domain
• Collaborate closely with Product Management, Design, Quality, DevOps and others teams to to define and deliver a clear, outcomes-focused roadmap
• Ensure project execution follows agile best practices, with strong technical documentation and project tracking using tools like Jira, Productboard, and Confluence
• Present team roadmap, progress and risks to Product and Engineering leadership
• Hire, coach, and grow engineers across levels—from early-career to senior talent—fostering career growth and technical excellence
• Champion a strong culture of engineering excellence, inclusion, and accountability
• Own the long-term technical health of your systems, including scalability, observability, and tech debt management
• Contribute to organizational learning and knowledge sharing through training and mentorship in internal forums

 

Qualifications

• 3+ years experience leading high-performing engineering teams as a first-line manager
• 8-10+ years of hands-on experience building and scaling large scale distributed systems
• Proven ability to deliver multiple projects simultaneously using agile practices in fast-paced environments
• Experience managing teams of 6-10+ engineers across frontend, backend, and mobile
• Strong track record of setting high engineering standards in code quality, observability, and engineering excellence
• Skilled in driving team execution amid ambiguity, tight deadlines, and evolving priorities
• Strong communicator who can influence technical and non-technical stakeholders
• Demonstrated experience in hiring, developing, and retaining engineering talent
• Deep understanding of cloud infrastructure (ideally AWS) and modern system design patterns for scalability and resilience
• Proficiency with product development and collaboration tools (e.g., Jira, Productboard, Confluence, Google Docs, Figma, Testrails)
• Formal education in a technical discipline (BS/MS), or equivalent practical experience
• Passion for the smart home and smart apartment space, with curiosity for the evolving technology landscape
• Proficiency in Python and/or Golang preferred
• Nice-to-have: Exposure to IoT technologies or device protocols like Zigbee or Z-Wave

#ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About the Company

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

 

Overview

We’re looking for an Engineering Manager to lead the Resident Team at Ambient — the team responsible for the software that powers how residents interact with smart devices in their homes. From locks and thermostats to light switches, the work your team does will directly shape the everyday experience of residents in Ambient-powered communities.

This is a high-impact role for a hands-on leader who combines deep technical expertise with strong people management skills. You’ll be responsible for mentoring engineers across multiple disciplines, guiding architectural decisions, and ensuring execution stays aligned with product goals. You’ll also act as a connective force across product, design, quality, and operations to keep projects on track and communication clear.

We value strategic thinkers and creative problem solvers — leaders who can work through ambiguity while elevating both the people and the systems they manage. If you’re excited to lead a mission-critical team at the intersection of software and devices, we’d love to hear from you.

 

Responsibilities

• Build a high-performance and delivery-oriented team with a high bar for technical deliverables, velocity and ownership
• Influence architectural direction and technical decision-making across your domain
• Collaborate closely with Product Management, Design, Quality, DevOps and others teams to to define and deliver a clear, outcomes-focused roadmap
• Ensure project execution follows agile best practices, with strong technical documentation and project tracking using tools like Jira, Productboard, and Confluence
• Present team roadmap, progress and risks to Product and Engineering leadership
• Hire, coach, and grow engineers across levels—from early-career to senior talent—fostering career growth and technical excellence
• Champion a strong culture of engineering excellence, inclusion, and accountability
• Own the long-term technical health of your systems, including scalability, observability, and tech debt management
• Contribute to organizational learning and knowledge sharing through training and mentorship in internal forums

 

Qualifications

• 3+ years experience leading high-performing engineering teams as a first-line manager
• 8-10+ years of hands-on experience building and scaling large scale distributed systems
• C1 or C2 English Proficiency
• Proven ability to deliver multiple projects simultaneously using agile practices in fast-paced environments
• Experience managing teams of 6-10+ engineers across frontend, backend, and mobile
• Strong track record of setting high engineering standards in code quality, observability, and engineering excellence
• Skilled in driving team execution amid ambiguity, tight deadlines, and evolving priorities
• Strong communicator who can influence technical and non-technical stakeholders
• Demonstrated experience in hiring, developing, and retaining engineering talent
• Deep understanding of cloud infrastructure (ideally AWS) and modern system design patterns for scalability and resilience
• Proficiency with product development and collaboration tools (e.g., Jira, Productboard, Confluence, Google Docs, Figma, Testrails)
• Formal education in a technical discipline (BS/MS), or equivalent practical experience
• Passion for the smart home and smart apartment space, with curiosity for the evolving technology landscape
• Proficiency in Python and/or Golang preferred
• Nice-to-have: Exposure to IoT technologies or device protocols like Zigbee or Z-Wave

#ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About the Company

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

 

About the Role

As a Staff or Lead Analytics Engineer you are a key stakeholder in decision making across the organization. The impact you bring spans the organization from the product and engineering teams to operations and finance. Your role and that of others on the team is highly cross functional, as this decision support will sometimes span all the way from automating data acquisition to analysis.

This is a uniquely cross-functional technical leadership role; your deep understanding of the technical and logistical trade-offs at play for the problems the team solves will drive discovery, design, and implementation of tools that you and the rest of the Data Team leverage to provide all of the above.

 

Responsibilities

• Pilot and establish improvements to the patterns our team applies when creating new data models, views, and data flows from a variety of sources to support product experimentation and device troubleshooting. 
• Facilitate collaboration sessions with engineers across our stack and distill insights into actionable plans to improve our telemetry collection capabilities and better inform downstream alerting metrics and troubleshooting tools
• Own the continuous improvement of the tools and patterns used within the team to build data quality tests for our IOT device telemetry and ERP system including testing for data recency, cardinality, etc
• Drive clarity on which events best capture the user experience on Ambient web and mobile apps; bring frameworks and data strategies to these cross functional conversations with the objective of taking maximum advantage of both off the shelf product analytics tools and our internal analytics stack.
• Build out standardization for onboarding materials to support business users through workshops, query and dashboard performance monitoring, etc
• Bring repeatable patterns and architecture that make common data transformation tasks easier to design, build, test, and maintain (Ex. aggregates, event sequencing/grouping, time series spines, etc) – including navigating the trade-offs of human-in-the loop vs. full automation for change management.

 

Technical Qualifications

• Pipeline Architecture: You’ve engineered solutions, from simple to complex, from github to fivetran to airflow

• Expert in SQL: You’ve likely pushed the limits of BigQuery, Snowflake, Databricks or similar
• Expert in Data Modeling: If dbt is how you roll, that’s cool – either way we’re looking for a respect for the craft
• Strong Quantitative Communicator: We expect in the course of your career you’ve built an expert level proficiency throughout the data stack from CLI and python REPL to notebooks to BI tools/front-end
• Strong Software Skills and Troubleshooting Intuition: Having solid python experience is gonna be a must; Go/Javascript are nice to have

 

Traits required for success in this role

• Comfortable with ambiguity: You love tackling nebulous problems through discovery, experimentation and iteration
• Assertive w/ Ownership: You act as a product owner w/ assertiveness and clarity – for both upstream data needs and downstream operational capacity
• Curious about People: You dive into nebulous problems and ask progressively better questions as you get more info about the problem being solved
• Curious about Process: You're curious about the minimal information artifacts which need to be captured from a business process or user interaction in order to run an experiment
• Pragmatic about Maintainability: You take pride in the experience you provide to those who read your queries or extend your abstractions; an instinctive understanding of the tradeoff between time and succinctness shows in your work

 #ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About the Company

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

 

About the Role

As a Staff or Lead Analytics Engineer you are a key stakeholder in decision making across the organization. The impact you bring spans the organization from the product and engineering teams to operations and finance. Your role and that of others on the team is highly cross functional, as this decision support will sometimes span all the way from automating data acquisition to analysis.

This is a uniquely cross-functional technical leadership role; your deep understanding of the technical and logistical trade-offs at play for the problems the team solves will drive discovery, design, and implementation of tools that you and the rest of the Data Team leverage to provide all of the above.

 

Responsibilities

• Pilot and establish improvements to the patterns our team applies when creating new data models, views, and data flows from a variety of sources to support product experimentation and device troubleshooting. 
• Facilitate collaboration sessions with engineers across our stack and distill insights into actionable plans to improve our telemetry collection capabilities and better inform downstream alerting metrics and troubleshooting tools
• Own the continuous improvement of the tools and patterns used within the team to build data quality tests for our IOT device telemetry and ERP system including testing for data recency, cardinality, etc
• Drive clarity on which events best capture the user experience on Ambient web and mobile apps; bring frameworks and data strategies to these cross functional conversations with the objective of taking maximum advantage of both off the shelf product analytics tools and our internal analytics stack.
• Build out standardization for onboarding materials to support business users through workshops, query and dashboard performance monitoring, etc
• Bring repeatable patterns and architecture that make common data transformation tasks easier to design, build, test, and maintain (Ex. aggregates, event sequencing/grouping, time series spines, etc) – including navigating the trade-offs of human-in-the loop vs. full automation for change management.

 

Technical Qualifications

• Pipeline Architecture: You’ve engineered solutions, from simple to complex, from github to fivetran to airflow

• Expert in SQL: You’ve likely pushed the limits of BigQuery, Snowflake, Databricks or similar
• Expert in Data Modeling: If dbt is how you roll, that’s cool – either way we’re looking for a respect for the craft
• Strong Quantitative Communicator: We expect in the course of your career you’ve built an expert level proficiency throughout the data stack from CLI and python REPL to notebooks to BI tools/front-end
• Strong Software Skills and Troubleshooting Intuition: Having solid python experience is gonna be a must; Go/Javascript are nice to have

 

Traits required for success in this role

• Comfortable with ambiguity: You love tackling nebulous problems through discovery, experimentation and iteration
• Assertive w/ Ownership: You act as a product owner w/ assertiveness and clarity – for both upstream data needs and downstream operational capacity
• Curious about People: You dive into nebulous problems and ask progressively better questions as you get more info about the problem being solved
• Curious about Process: You're curious about the minimal information artifacts which need to be captured from a business process or user interaction in order to run an experiment
• Pragmatic about Maintainability: You take pride in the experience you provide to those who read your queries or extend your abstractions; an instinctive understanding of the tradeoff between time and succinctness shows in your work

 #ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About the Company:

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

Summary:

As a Customer Support Representative (Tier 2), you will play a vital role in resolving complex customer issues, identifying broader system challenges, and creating knowledge resources. You will also be responsible for escalating issues according to established procedures. We are looking for a motivated individual who is passionate about helping others and continuously strives to elevate the customer experience.

Main Duties & Responsibilities:

• Case Management & Channel Support: Collaborate with your team to ensure seamless coverage across all support channels. Oversee customer cases and incoming calls, ensuring smooth and timely escalations between support tiers.
• Remote Servicing: Provide efficient, remote assistance to external customers, including seamless replacement of hardware as needed.
• Defects and Problem Management: Identify and document recurring issues by creating detailed problem tickets. Collaborate with product and engineering to address these issues through regular communication.
• Agent Workflow Optimization: Continuously seek opportunities to streamline agent workflows for case management. Identify areas for improvement, establish best practices to enhance efficiency, and provide training to team members on these workflows.

Key Success Characteristics:

• Passionate advocate for improving the customer experience.
• Adaptable to evolving processes and products, with a continuous drive to learn and contribute ideas.
• Strong team player who prioritizes collaboration and effective communication.
• Capable of thriving in a dynamic, fast-paced environment with shifting requirements.
• Exercises sound judgment within established procedures to create effective resolutions and action plans.
• Highly attentive to detail and dedicated to managing issues through full resolution.
• Familiarity with CRM and ticketing systems, especially Salesforce Service Cloud.
• Strong organizational and time management skills, with excellent written and verbal communication.
• Spanish speaking is preferred but not required. 

Required Qualifications:

• 2+ years of experience in technical support within the high-tech or consumer electronics industries.
• A high school diploma with relevant work experience in high-tech or consumer electronics or an associate degree is preferred.

Working Conditions & Requirements:

• This position requires working in our Draper, Utah office at least two days per week.
• Consistent and reliable attendance is essential.
• Ability to sit or stand at a desk for an 8-hour shift, perform computer-based work, and participate in virtual meetings.
• Quiet work environment with minimal background noise or interruptions.
• Internet access with minimum download speeds of 100 Mbps.
• Occasional travel may be required for business purposes (by car, air, or other means).
• Flexibility to work assigned shifts within the hours of 7 am to 7 pm MST.

Please note:  Ambient, Inc. reserves the right to change, modify, suspend, interpret, or cancel in whole, or in part, any of the duties outlined above, at any time, and without advance notice to the employee.

#ambient #no-promote

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.