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About The Company:

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

 

Summary:

The CSM is responsible for managing the entire post-sales customer lifecycle for a portfolio of Enterprise business customers. This position plays a primary role in ensuring our customers and end users get the full value from our hardware and SaaS solutions, resulting in high levels of customer health, adoption, and engagement. The CSM also plays an important role, in conjunction with Sales, to contribute to renewals and customer portfolio expansion. The CSM is accountable for our customers’ success on our platform, and proactively pursues strategies across Product, Engineering, Sales, and Support to deliver and maximize value for our customers.

Main Duties & Responsibilities:

• Own a portfolio of Enterprise customers and proactively manage customer engagement (high, low, and digital touch) to deliver value and achieve strong customer health.
• Plan and execute customer onboarding, training, and setup for new customers, including in-person and virtual training. 
• Work closely with implementation managers to ensure successful installation of our hardware and software platform at new customer multifamily communities.
• Manage recently onboarded customers with high touch engagement during the hypercare phase, leading to strong product usage and healthy customers.
• Proactively manage customer health across your entire portfolio, quickly addressing problems that could impact the value for the customer, thereby ensuring customer success and high renewal rates.
• Contribute to product and marketing strategy by encouraging customer testimonials and seeking customer insights and examples of the platform’s value in action.
• Evaluate, design, and implement customer portfolio communication and engagement plans to drive product awareness and usage, using high, low, and digital touch methods.
• Collect, document, and report customer feedback and pain points to help inform the product roadmap. Includes analyzing customer needs and writing user stories.
• Represent the voice of the customer internally, providing an informed point of view regarding customer needs and pain points, and prioritizing themes across the entire portfolio to influence the product roadmap.
• Influence others and work collaboratively across Product, Engineering, Sales, and Support to drive resolution to complex and ambiguous customer impacting problems.

 

Success Characteristics:

• Customer Relationship Management - Ability to build strong professional relationships with business customers, balance multiple interests across various personas, manage expectations, and develop trust with follow through and authentic communication.
• Growth Mindset - A strong desire to learn, take initiative to build new knowledge and skills, and willingness to use new technology in a fast-paced, startup environment. Must take initiative to build knowledge and expertise in our customers’ business and our platform’s technology.
• Analytical Problem Solving - Comfortable tackling ambiguous problems, ability to break down problems into logical parts, brainstorm solutions, and iterate on them. Must be able to decipher problems vs. requested solutions from customer feedback.
• Passion for Quality - An innate desire to produce quality outcomes, and a willingness to press through ambiguity or barriers. Values results over activity.
• Cross-Team Collaboration - Takes initiative to work with members of other teams in a professional and collaborative manner to drive results. Willing to disagree while remaining open to others’ ideas.
• Strategic Planning - Ability to recognize risks, anticipate problems, and create high level plans to proactively address these risks and to achieve long-term goals. 

 

Working Conditions & Requirements:

• 5+ years of professional experience, with 2+ years in a customer facing role for a SaaS product or other technology product, ideally with a B2B or B2B2C focus
• Experience in Customer Success and working knowledge of common CS tools and concepts preferred (e.g. Salesforce, Gainsight, ChurnZero, Catalyst, GRR, NRR, adoption, churn, NPS, customer health, etc.)
• Able to maintain a professional remote work setting, such as a home office
• Can travel for business purposes up to 10-15% over the course of the year

 

#ambient

 

Disclaimer

This role expectations document is not an exhaustive list of activities, duties or responsibilities that are required of you and you may be required to perform additional activities, duties or responsibilities. Ambient reserves the right to change, modify, suspend, interpret, or cancel in whole or in part, any of the role expectations outlined above at any time and without notice. You are reminded that your employment with Ambient is “at will,” meaning that either you or the company may terminate your employment at any time and for any reason, with or without cause. You must be able to perform the essential duties and responsibilities of the role satisfactorily and, if requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential duties and responsibilities of their job, absent undue hardship.

About the Company:

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

About The Role:

We're looking for a DevOps Engineering Manager to join the Ambient Engineering team. You’ll be helping lead our efforts towards building a scalable, secure, and reliable infrastructure (built primarily on AWS). 

Ideally, you are a technical leader who is still very hands-on. We want someone who is not just excited to dig in and build, but also to motivate, support and mentor others while upleveling the team around them. You’ll be contributing on multiple fronts, including design, implementation, cross-team collaboration, and team leadership. 

Responsibilities:

• Technical Expertise
• Design, implement, and manage scalable, secure, and resilient AWS and GCP infrastructure
• Troubleshoot and resolve production issues, ensuring high availability and performance of applications and services
• Implement automation (wherever possible) and ensure rapid and secure code deployments
• Observability and Production Support
• Implement logging, tracing and metrics to provide visibility into application performance and platform stability
• Implement incident and change management processes to support and deliver exceptional customer service (internal and external)
• Design and roll out identity and entitlement solutions to manage our production environment
• Collaboration & Communication
• Act as a liaison between DevOps and other teams (both technical and non-technical), ensuring effective communication, collaboration, and project execution
• Develop runbooks, a knowledge base, and best practices for DevOps
• Leadership & Team Management
• Lead, mentor and support a small team of DevOps engineers, providing technical guidance and career development support
• Ensure team adherence to best practices in DevOps methodologies, including infrastructure as code and CI/CD automation

Qualifications:

• Proven experience as a DevOps team lead or manager, with a strong focus on cloud platforms
• Ideally, 10 - 12+ years of experience maintaining production environments (if you have less than this, but still have meaningful DevOps leadership experience, we would still encourage you to apply!)
• Extensive hands-on experience in DevOps tools and technologies, including Kubernetes, Jenkins, Terraform, and Ansible.
• Hands on experience with AWS services, including IAM, SSO, EC2, EKS, IoT, Lambda, and RDS
• Operational experience with GitHub Actions, SAST/DAST tools, and monitoring tools like Datadog, SumoLogic, Splunk, Prometheus, Grafana, or Cloudwatch
• Hands on experience with automation and scripting with Python, Shell, Go, or JavaScript
• Experience with RDS operations including authentication and authorization
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

Great to have, but not required:

• AWS certifications such as AWS Certified DevOps Engineer or AWS Certified Solutions Architect.
• Knowledge of security best practices and compliance requirements (e.g., pen testing in cloud environments, etc.)

#ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About the Company:

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

About The Role:

We're looking for a Senior Engineering Project Manager to act as the bridge across multiple different teams and projects. You’ll be making sure our efforts are on track and processes are running smoothly as we continue building our property automation platform. 

You’ll be sufficiently hands-on with our tech and systems, enabling you to directly leave your mark on our products, while also working broadly enough to feel truly strategic and solve big-picture problems.

 Responsibilities:

• Manage technical projects across multiple teams including software engineering, mobile, product design, quality engineering, operations, and other business teams. 
• Work directly with engineers, making sure tickets are being completed and leading the SDLC process as needed.
• Communicate with stakeholders across business and operations teams at Ambient, while also contributing to learning and knowledge sharing efforts in training and forum style meetings, depending on the context.
• Keep project statuses up to date in Jira and Productboard, and maintain all relevant documentation in Google Docs and Notion.

Qualifications:

• Prior experience with technical or engineering project management in a senior-level role, ideally in a similar sized startup or small-to-medium sized technology company.
• Ability to manage multiple projects simultaneously, with the capacity to determine priorities and quickly respond to updates while continuing to provide accurate timelines.
• Enough technical knowledge to understand how a system works at a high level and be able to communicate effectively across technical and non-technical teams.
• Experience with standard project management tools (we use Jira and Productboard) and platforms for documentation (we use Notion and Google Docs).
• Clear and concise communication skills, with the ability and confidence to navigate across multiple different teams and types of subject matter.
• Comfortable taking ambiguous and potential unclear problems and breaking them down into actionable steps.
• A high level of interest in and curiosity for the smart home and smart apartments space.

Great to have, but not required:

• Coding experience (we primarily use Python and Golang).
• Experience with our particular set of project management tools, Jira and Productboard.
• Experience with design tools like Figma.
• Experience with quality tracking software (we use Testrails).

#ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Ambient employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.

About The Company:

Ambient combines a decade of operational experience with design and engineering prowess to improve apartment living and management in the most impactful, cost-effective way possible.

The name "Ambient" embodies our vision to create a category-defining platform that seamlessly integrates smart technology into the built environment and transforms the way people live, visit, and work in multifamily communities. Our focus is on increasing the value of multifamily properties by making them more efficient to operate and more comfortable to live in.

About The Role:

We're looking for a Senior Software Engineer with IoT experience (Z-Wave, in particular) to join our team. In this role, you'll be working at the intersection of software and hardware - in particular, the Ambient hub that enables our platform to deliver a world-class user experience for smart building automation.

We look for strategic thinkers and creative problem solvers with a bias for execution. We’ll expect you to contribute code, propose product and feature ideas, and dive in on support issues as needed.

Ideally, this will be a contract-to-hire position. However, if you’re only looking for a contract role, we’d still encourage you to apply! We're flexible on the specifics, and can potentially work around your schedule depending on your experience and the number of hours you're looking for.

 Responsibilities:

• Program; mostly in C++, Golang, and Python
• Help us deliver a reliable Z-Wave and Zigbee solution using a physical controller
• Provide solutions that are reliable, observable and scalable for communicating with edge devices
• Work with support organization to diagnose and resolve controller related issues (may require occasional travel for investigation of issues on site)
• Own the full lifecycle of development including design, testing, release, and deployment
• Interact directly with other engineering, product and support teams
  • Automate testing of the code you contribute
• Review pull requests on a daily basis

Qualifications:

• Experience with C++ (or Rust) and Golang
• Prior experience with IoT protocols – specifically, Z-Wave
• Meaningful experience in Senior Software Engineering roles (i.e. a high level of proficiency in your area, the ability to work independently and capacity to mentor more junior team members) 
• A deep understanding of computer science and software engineering fundamentals
• A preference for simple yet fully functional and extensible solutions
• Ability to quickly iterate without compromising on quality
• Ability to discover and resolve hard to diagnose issues with device connectivity and reliability

Nice to have, but not required:

• Broad knowledge of other IoT protocols (e.g., Zigbee, Thread, and Matter)
• Prior experience with other IoT solutions such as Home Assistant and Z-Wave JS
• Experience working on embedded systems
• Experience with Python

#ambient

Ambient Property Technologies Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, disability or genetic information, sex, sexual orientation, gender identity, or national origin.

A note to recruitment agencies: Please don’t reach out to Level employees or leaders about our roles -- we’ve got recruiting covered. We don’t accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes. Thank you for your understanding.