Resident support
Resident troubleshooting guide
Learn how to troubleshoot common issues with your smart devices.
Hub internet connection blocked
Instructions for helping your Internet service provider unblock the Ambient platform.
Level Hub connection
Your Level Hub must be connected for your devices to work with the app.
System requirements for Ambient Home
Learn which versions of iOS and Android are currently supported on the Ambient Home app.
Not receiving notifications
Learn how to troubleshoot common issues with notifications.
Trouble controlling your smart devices
Learn how to troubleshoot common issues controlling locks, thermostats, and lighting with the app.
What’s the difference between a common area and an amenity?
The difference between a common area and an amenity.