Resident troubleshooting guide

Level Hub connection

Your Level Hub must be connected for your devices to work with the app.

System requirements for Ambient Home

Learn which versions of iOS and Android are currently supported on the Ambient Home app.

Not receiving notifications

Learn how to troubleshoot common issues with notifications.

Trouble controlling your smart devices

Learn how to troubleshoot common issues controlling locks, thermostats, and lighting with the app.

What’s the difference between a common area and an amenity?

The difference between a common area and an amenity.