Staff move-in and move-out checklists

To ensure that your resident move-ins and move-outs go smoothly and that Ambient continues to run during unit turnover, we recommend that you follow the steps in these checklists.

Important: Please review and customize these steps for your community. Steps may vary based on a unit's device configuration and your community policies.

• Move in
• Move out

Move in

Follow these steps to prepare the unit for new residents:

• Confirm that the unit has the required devices.
  The unit should have:
  • a router (if provided)
  • a Level Hub, including Ethernet and power cords
• Confirm that the Level Hub is connected.
  See How to connect a Level Hub.
• Add the resident to Ambient.
  • If you have a PMS integration with Ambient, add the resident to the PMS system.
    Note: Allow about one hour for the resident to sync and the invitation to send.
  • If you don't have a PMS integration with Ambient, add the resident using the manager dashboard.

Move out

Follow these steps when a resident moves out:

• Remove the resident from Ambient.
  • If you use a PMS integration with Ambient, move the resident out in the PMS system.
  • If you don't use a PMS integration with Ambient, remove the resident using the Ambient manager dashboard.
• Confirm that the devices were left in the unit.
  These devices should be left behind:
  • the router (if provided)
  • the Level Hub, including Ethernet and power cords
    Note: Confirm that the Level Hub is connected.
• Reset the Level Doorbell (if present). See How to reset a Level Doorbell.
• Reset the Nest Thermostat (if present). See How to reset a Nest Thermostat.
• Rekey the unit lock.
• Replace the lock batteries.

Tip: Remember to use device automations in vacant units. Once a unit is vacant in Ambient, any vacant unit automations you've set up will be applied according to your automation schedule.