Staff support
Ambient Staff User Guide
Learn how to keep your community running smoothly throughout the year.
Staff onboarding kit
The staff onboarding kit houses everything you need to know to get started with Ambient.
Property management system (PMS) rent roll integrations
How property management systems (PMS) integrate with Ambient.
Staff move-in and move-out checklists
Use these checklists when a resident moves into or out of a unit.
Staff troubleshooting guide
This content provides you with the most common troubleshooting tactics for staff and residents at Level, to help you recognize and remediate any issues that might come up.
Resident move-in and move-out checklists
Share these checklists with a resident when they move into or out of a unit.
How to edit a resident profile.
How to edit a resident profile in the manager dashboard.
How to add a resident to Ambient.
How to add a resident to a unit and to Ambient.
How to set resident hours for an amenity.
How to set resident hours for an amenity in the manager dashboard.
How to set access group policies.
How to set access group policies in the manager dashboard.
Resident having trouble accessing Ambient
If a resident is having trouble accessing Ambient, try these troubleshooting steps.