Staff support
How to replace a Level Doorbell
Learn when and how to replace a Level Doorbell.
How to connect a Level Hub
Connect a unit's Level Hub in to ensure that the devices work with Ambient.
How to set safety temperatures
Learn how to set safety temperatures
How to set up vacant unit automation
Learn how to set vacant unit settings.
How to reset a Level Doorbell
Reset a Level Doorbell when a resident moves out.
Lock batteries
Learn how to check and replace the batteries in a unit lock.
Resident having trouble pairing a Level Doorbell
Help a resident troubleshoot common issues pairing a Doorbell.
Resident having trouble connecting ButterflyMX to Ambient
Help a resident troubleshoot common issues connecting a ButterflyMX intercom to Ambient.
Level Doorbell LED lights
Use the LED lights to see the Doorbell status and troubleshoot issues.